Services
Managed
A fixed monthly arrangement. Your practice's systems are monitored and maintained continuously rather than fixed after they break.
On-demand
Project or hourly work when you need it. No contract, quoted before we start.
New practice setup
- Front desk and operatory workstations, configured and deployed
- Server and network hardware specified and installed
- Printers, scanners and card terminals
- Phone system and handsets
- Everything tested before the first patient
Cybersecurity and HIPAA safeguards
- Endpoint protection deployed and monitored
- Encryption on workstations, servers and backups
- Individual logins, access controls and audit logging
- Multi-factor authentication rollout and management
- Backups verified with scheduled test restores
Microsoft 365 and email
- Practice email set up or migrated with history intact
- Domains, mail routing and spam filtering
- User accounts, licensing and shared mailboxes
- Multi-factor sign-in for every account
- Device policy and management through Intune
Servers and practice data
- Practice management server installation and configuration
- Migrations to new hardware with minimal downtime
- Shared drives organized so staff find things
- Folder permissions matched to roles
- Database backups monitored and test-restored
Networks and Wi-Fi
- Routers, switching and wireless coverage
- Patient Wi-Fi separated from clinical systems
- Secure remote access for doctors and billing staff
- Diagnosing slow or intermittent connections
- Network planning for new or expanding space
Phone systems
- Phone system setup and handset configuration
- Call routing, hold messages and voicemail
- After-hours messages and call forwarding
- Porting your existing numbers across
- Diagnosing call quality and dropped calls
Workstations
- Windows setup for front desk and operatories
- Operating system upgrades, scheduled outside patient hours
- Consistent configuration from room to room
- Mixed Mac and Windows offices made to work together
- Diagnosing problems nobody else has pinned down
Practice and imaging software
- Workstations prepared for your practice software
- Updates tested before they reach clinical machines
- Imaging storage sized, monitored and backed up
- Coordination with your software vendors' support
- Troubleshooting when systems stop talking to each other
This is not everything we do. Two decades in IT covers a lot of ground — if you need something you don't see here, ask.
Not sure which of these you need?
Describe the problem rather than the solution. Working out which category it falls into is our job — and if it plugs in and your practice depends on it, ask.