About ESM
An IT services company working with dental practices across Virginia, Maryland and the DC region.
Background
Our technicians bring more than 20 years of experience to the work. That experience comes from enterprise IT — the environments where device management, patch testing, directory administration and email migration are done to a standard, with tooling and process behind them.
Dental practices rarely get that standard. Not because it doesn't apply, but because most providers serving small offices have never worked that way. A practice with twenty machines benefits from tested patches and managed devices exactly as much as a company with two thousand does.
That's the gap ESM exists to close: enterprise practice, at a scale that suits a practice that doesn't have an IT department.
How we work
A dental practice can't simply stop. A server problem in an ordinary office is an inconvenience; in a practice with a full schedule, it's patients in chairs and a day that can't be rebuilt. So disruptive work — server migrations, operating system upgrades, anything that takes machines offline — is scheduled outside your operating hours.
Practices also run software that a general IT provider often meets for the first time on site. Practice management and imaging systems have their own requirements about updates, network configuration and storage, and they don't tolerate a generic approach. We plan around those requirements rather than discovering them.
Changes get written down, so there's always a record of what your environment looks like and why. And we explain things in terms of what they mean for your practice, not what they mean for the network.
Start with a conversation
Tell us what you're running and what's giving you trouble. We'll be straight about whether we're the right fit.